Four steps. Fully transparent. Handled personally.
Easy returns.
At Skylux, quality comes first. If something still does not meet your expectations, we will arrange the return quickly and personally. No complicated procedures. No hidden costs.
01 / Registration
Submit your return via the digital form within 14 days of receipt. Your IBAN details ensure fast and correct crediting.
02 / Contact
Our service specialists will contact you after your registration. Together, we will determine the most practical return solution for your situation.
03 / Transport
You have 14 days to return the shipment. Bring your product personally to our head office in Stasegem (Gate 17) or choose our collection service.
04 / Crediting
After receipt and quality control, we will credit the amount via your original payment method. Automatically. No extra steps.
Not all products are returnable.
Check the delivery time on the product page to see whether your item can be returned:
- Products from stock: Items delivered within 5 working days (Classification A & B) are eligible for return.
- Custom-made products: Items with a delivery time of 10 working days or more are manufactured specifically for you. Unfortunately, we cannot accept returns for these.
Guidelines and conditions.
- Registration period. You can cancel your order up to 14 days after receipt, without stating a reason. Use only the digital return form. Telephone registrations will not be processed.
- Return period. After your registration, you have 14 days to send the product back.
- Condition. Products must be returned undamaged, complete and in the original packaging. In the event of noticeable depreciation due to use, a fee may be charged.
- Logistics. You can deliver your product free of charge in person to our head office: Skylux NV, Venetiëlaan Gate 17, 8530 Stasegem.
- Collection service. If you choose collection by Skylux, a transport cost of €150 will be deducted from your credit.
- Refund. After receipt and inspection, we will credit the amount within 14 days via your original payment method.
- Shipping costs. If your return brings the remaining order value below the threshold for free delivery, the initial shipping costs will still be charged.
- Custom work. Custom-made products (classifications C05 up to and including E) are excluded from the right of return.
Our service team is ready to help.
Questions about your return?
Not sure whether your product is eligible? Ask us first. We will review your situation personally.