Frequently asked questions: everything you want to know about Skylux products
Welcome to our FAQ page! Here we have collected and answered the most frequently asked questions about our Skylux daylight solutions and accessories. We understand that you may have questions about our products and service, and we hope that you find the information you need here. If you have a question that is not answered, please do not hesitate to contact us. We are happy to assist you!
1. Warranty period:
- Skylux offers a standard warranty period of 10 years on manufacturing and material errors for general products like flat roof windows, skylights and canopies.
- For screens, opening systems, electric components and controls, the warranty period is 2 years.
- Keep in mind: this warranty period may differ for some products. Always check this before purchasing.
2. Coverage:
- The warranty covers the costs of replacing defective parts.
- Labor costs for installation of replacement parts are not included.
3. Warranty restrictions:
Exceptions that void the warranty:
- The products are not installed, maintained or used according to the instructions.
- Incorrect maintenance (see maintenance instructions).
- Products are used in inappropriate environments, e.g. environments with aggressive substances in the atmosphere.
- Incorrect installation (see installation instructions).
- Incorrect use and intentional damage.
- Breakage due to external factors (such as glass breakage due to impact of hard objects, hail damage or storm damage).
- Normal and natural wear and tear of moving parts (e.g. screen, sunblinds, etc.).
- mpact on polycarbonate skylights older than 5 years.
- Natural ageing of wood.
- Discoloration of fabrics and paints due to UV.
- Opening systems older than 5 years.
- Electrical or electronic components older than 5 years.
4. Contact:
Contact our customer service for questions about the warranty or to report a warranty claim.
These warranty conditions have been drawn up with the intention of providing clarity about what you can expect from us and what we expect from you. Skylux strives for quality and satisfaction among its customers.
The regulations for energy performance impose the best U-values. Good to know: the better the insulation, the lower the U-value. But how do you calculate that value exactly? That's extra easy with our practical calculator! The certificate that our calculator provides is very valuable because the calculation is made according to the official standard. Download our U-value calculator here.
When ordering a skylight, there are two measurements to consider: the daylight size in the product title (B) and the roof opening (C). The daylight size is the size of the opening through which the light shines. The roof opening is the total size of the hole in the roof that is necessary to install the curb.
Note that the overall size, the total size of the skylight including the flange, is 16 cm larger than the daylight size (B + 16 cm = overall size). This is important to know when ordering the correct size skylight. When renovating a dome, it is best to use the dimensions of the existing skylight as a reference.
Acrylic and polycarbonate are both materials used for making skylights and roof windows. Acrylic, also known as PMMA or Plexiglas, is a material made from acrylic polymer. Polycarbonate, on the other hand, is a thermoplastic polymer.
The main difference between acrylic and polycarbonate is their strength and impact resistance. Polycarbonate is much stronger than acrylic and is therefore better able to withstand hard impacts and vandalism. Acrylic, on the other hand, is more scratch-resistant and has better optical clarity than polycarbonate.
When choosing between acrylic and polycarbonate, it is important to determine which properties are most important for your application. Both materials are available at Skylux and our experts can help you make the right choice for your project.
Heatstop is a special coating that can be applied to a skylight to prevent sunlight and heat from penetrating the space underneath. It is especially suitable for spaces that are heavily exposed to the sun and where additional protection against heat and UV radiation is needed, such as greenhouses, porches, and offices with large windows. So if you are looking for extra protection against heat and the sun, using a skylight with a Heatstop coating can be a good choice.
The number of layers you should choose for your skylight depends on several factors, such as the level of insulation you want, the intended use of the skylight, and the desired amount of natural light.
In general, the more layers you choose, the better the insulation value, and the less noise disturbance and condensation you will have.
For example, if you are installing a skylight in a room you want to keep well-insulated, it is recommended to choose a skylight with multiple layers.
However, if you want more light to enter, a single-layer skylight is often the best choice.
It is always advisable to seek advice from a specialist to make the right choice for your specific situation.
A PVC upstand offers several advantages over other materials such as wood or metal.
PVC is resistant to moisture and mold, which benefits the durability and lifespan of the upstand.
In addition, PVC is lightweight, making installation easier.
Moreover, PVC has excellent insulation properties, which contribute to improved energy efficiency of the roof window.
An opening skylight can be installed quickly and effortlessly thanks to the pre-assembled insulating PVC frame with stainless steel hinges attached to the upstand.
This means no drilling holes and no time-consuming measuring or fitting!
The operating system is also pre-assembled — whether it is a manual or electric spindle for hard-to-reach areas or for added comfort.
The result is a neat and elegant appearance of the skylight.
Maintaining a plastic skylight requires little effort.
Acrylic is self-cleaning and can be cleaned with water and a non-aggressive soap.
Do not use abrasive cleaners or products unsuitable for acrylic or polycarbonate, such as detergents and solvents, as these can damage the plastic and void the warranty.
Skylux offers special cleaning products for acrylic domes and PVC windows and upstands.
Check the fixings and sealing tape annually, remove tar stains with turpentine, and polish out scratches with a suitable polishing cream.
Be careful not to spray insect repellent on the dome.
